When our team grew our matrix structure met significant challenges. Instead of adding more functional managers or additional management layers I decided to extend management responsibilities horizontally. We pulled together comprehensive cross-functional teams, assigned teams to the same projects, and measured team performance (over individual performance). Within 3 months we witnessed a measurable improvement in quality, productivity, and customer satisfaction.
The organizational structure guides the operation of day to day activities. It is one of the pillars of organization design. It represents the formal guidelines around communication and collaboration.
This article is to share my recent experience and observations, and the conclusions they’ve led me to.